Which of the Following Statements Is True of Customer Needs

question 37

Multiple Choice

Which of the following statements is true of customer needs?

• A)Each customer has basic human needs that are unique.
• B)Every customer's needs include being treated fairly.
• C)Understanding the customer as a person just like yourself makes it difficult to anticipate his or her needs.
• D)If a customer does not have a thorough understanding of what his or her own needs are, you should consider revising your product and service offerings.

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Definitions:

Surveillance Strategy

A plan or method for monitoring and observing individuals, groups, or data to gather information.

Mental Set

A psychological tendency to approach situations in a specific way due to past experiences and habits, which can sometimes hinder problem-solving.

Test Proctors

Individuals responsible for supervising exams to ensure that the rules and regulations are followed by all test-takers.

Cheating

The act of being dishonest or unfair in order to gain an advantage, especially in contexts such as academic studies or sports.