Which of the Following Practices Is Effective When Delivering Bad

question 60

Multiple Choice

Which of the following practices is effective when delivering bad news to a customer?

• A)You should avoid apologizing when the news is related to company policies.
• B)You should close your message with a positive statement.
• C)You should provide long apologies to alleviate customer's discontent.
• D)You should use a stern and aggressive tone of voice.

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Definitions:

Assembly Area

A specific section in a manufacturing facility where components are put together to form the final product.

Materials Requisition

A document used in the manufacturing process to request the transfer of materials from the storeroom to the production floor.

Storeroom

A storeroom is a room or space used to store supplies, materials, or equipment, typically in a business or institutional setting, ensuring items are organized and readily available when needed.

Direct Materials

The raw materials directly used in the production of a product, which are easily traceable and integral to the finished good.