Which of the Following Statements Forms the Cornerstone of Total

question 17

Multiple Choice

Which of the following statements forms the cornerstone of Total Quality Management (TQM) ?

• A)Inflexible, static rules are potentially harmful to maintaining a productive workforce.
• B)It places significant emphasis on the rights and needs of the individual person.
• C)It assumes that all workers are happy to work, able to assume responsibility, and overall quite creative.
• D)The process of whatever happens in an organization is more important than the product.

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Definitions:

End-of-aisle Displays

Promotional merchandise displays located at the end of store aisles, designed to attract customer attention and increase product sales.

Discount Coupons

Promotional vouchers that reduce the price of goods or services, often used to attract customers or boost sales.

High Quality

The degree to which a product or service meets or exceeds customer expectations.

High Price

An amount that is considerably above the average or standard cost of an item or service.