Which of the Following Is True About Cultural Changes That

question 50

Multiple Choice

Which of the following is true about cultural changes that CRM entails?

• A)The degree to which customers feel appreciated will help a firm assess its state of cultural attitudes.
• B)The cultural attitudes of the organization must not change internally.
• C)The average business executive goes into CRM thinking it's about strategy.
• D)The benefits of implementing CRM software are greater if the company adopts a CRM culture.

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Definitions:

Fixed Period Cost

A type of cost that does not change with the level of production or sales over a certain period of time.

Delivery Charges

Delivery Charges are fees imposed for the delivery of goods or services from the seller to the purchaser's location.

Total Manufacturing Costs

This encompasses all costs involved in the production of goods, combining direct materials, direct labor, and manufacturing overhead.

Manufacturing Overhead Costs

All indirect costs associated with the manufacturing process, including but not limited to utilities, maintenance, and salaries of non-direct labor.