Financial Measures Such as ROI Are Generally Better Than Nonfinancial

question 61

True/False

Financial measures such as ROI are generally better than nonfinancial measures of key success drivers such as customer satisfaction as leading indicators of future financial performance.

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Definitions:

Intrapreneurship

The practice of encouraging employees within a company to develop innovative ideas or projects, which can lead to the creation of new services or products.

Organizational Force

The collective energy and direction driven by an organization's culture, structure, and processes.

Acoustic Guitar

A stringed musical instrument played by strumming or plucking, producing sound acoustically through the vibration of its strings without electric amplification.

Structural Inertia

A theory explaining an organization's resistance to change, due to its established routines and structures.