The Attitudes That Ryan's Customers Develop After They Have Purchased

question 19

Multiple Choice

The attitudes that Ryan's customers develop after they have purchased his yearly lawn care service will become the basis for determining whether they renew each year.He needs to demonstrate the ____________ dimension of service quality by showing consistently well-maintained yards with neat,professional personnel.

• A) reliability
• B) responsiveness
• C) assurance
• D) empathy
• E) tangibles

---

Definitions:

Moral Development

The growth of an individual's understanding of the principles of right and wrong and the application of this understanding to behavior.

Autonomous Morality

The stage of development where individuals follow internal moral principles, rather than obeying external rules and authority.

Heteronomous Morality

A stage in moral development where children base their moral judgments on the dictates of authority figures.

Moral Realism

is the philosophical viewpoint that moral truths exist independently of human knowledge or perception, and that these truths are objective.