Which of the Following Refers to Variability in a Service's

question 118

Multiple Choice

Which of the following refers to variability in a service's quality?

• A) heterogeneity
• B) perishability
• C) service gap
• D) delivery gap
• E) communications gap

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Definitions:

Systematic Research

The methodical investigation into a subject in order to establish facts, acquire new knowledge, or reach new conclusions.

Theoretical Foundation

The foundational concepts and principles that ground and guide the development of a particular academic or scientific field.

Organizational Socialization

The process by which new employees learn the values, skills, behaviors, and knowledge necessary to integrate effectively into an organization.

Team Dynamics

The behavioral and psychological forces that influence the direction and performance of a team.