Debbie Spoke to the Customer Service Representative at Sprint Cellular

question 119

Essay

Debbie spoke to the customer service representative at Sprint Cellular and was told her text messages would be unlimited on her plan.However,when she got her bill,she had been charged extra for text messages.She called the company back and was told that since she didn't record the conversation,they couldn't verify what she was told and she'd have to pay the bill.Explain which service gap(s)occurred in this instance.

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Definitions:

Sacral Region

The area of the lower back and pelvis, encompassing the five sacral vertebrae fused together to form the sacrum.

Splanchnic Nerves

A group of nerves that innervate the viscera (internal organs), playing a crucial role in the autonomic nervous system.

Pelvic Nerves

Nerves located in the pelvis that innervate the lower abdomen, genitals, and parts of the lower back and legs.

Urinary Bladder

A hollow muscular organ in humans and some other animals that collects and stores urine from the kidneys before disposal by urination.