To Define the Zone of Tolerance,firms Ask a Series of Questions

question 32

Multiple Choice

To define the zone of tolerance,firms ask a series of questions about each service quality dimension that relate to all of the following except

• A) the desired and expected level of service for each dimension, from low to high.
• B) customers' perceptions of how well the focal service performs, from low to high
• C) customers' perceptions of how well a competitive service performs, from low to high.
• D) the importance of each quality service dimension.
• E) the desired and expected level of service for each dimension, from high to low.

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Definitions:

American Bar Association

A large voluntary association of attorneys and law students in the United States which aims to improve the legal profession, set academic standards for law schools, and formulate ethical codes for the legal profession.

Interstate Commerce

Economic activity that involves trade, traffic, or transportation across state lines, falling under the regulatory power of the federal government.

Foreign Corporation

A company that is incorporated in one country but conducts business operations in another country where it is considered foreign.

International Shoe

A foundational legal case in personal jurisdiction law within the United States, establishing the "minimum contacts" standard.