All of the Following Are Recommended Strategies for Service Recovery

question 128

Multiple Choice

All of the following are recommended strategies for service recovery except

• A) listening to the customer.
• B) finding a fair solution.
• C) resolving problems quickly.
• D) silencing an irate customer before the individual makes any angry outbursts.
• E) following procedural fairness when solving problems.

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Definitions:

Systematic Observation

A methodical approach to data collection where the observer follows a strict set of guidelines to record behaviors, events, or other phenomena, often used in research to ensure reliability and validity.

Wilhelm Preyer

A German scientist recognized for his contributions to the study of child development and for being a pioneer in the field of developmental psychology.

Frequency

The rate at which something occurs over a particular period of time or in a given sample.

Plasticity

The brain's ability to change and adapt as a result of experience, including the formation of new neuronal connections.