When Choosing Where to Eat Lunch,Veronica's Major Service Criterion Is

question 97

Multiple Choice

When choosing where to eat lunch,Veronica's major service criterion is speed: being seated promptly and served her meal quickly.For Veronica,__________ is the most important of the five service quality dimensions.

• A) assurance
• B) reliability
• C) tangibles
• D) responsiveness
• E) empathy

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Definitions:

Shape

The external form, contours, or outline of someone or something.

Movement

The act or process of moving, involving physical displacement of the body or parts of the body, usually as a result of muscular and neural activity.

Feature Detector Cells

Neurons in the visual cortex that respond selectively to specific features of visual stimuli, such as lines, edges, or movement.

Visual Information

Data perceived through the sense of sight, including colors, patterns, and movements, which are processed by the visual cortex in the brain.