Salespeople Called ________ Typically Answer Simple Questions, Take Orders, and Complete

question 36

Multiple Choice

Salespeople called ________ typically answer simple questions, take orders, and complete transactions with customers.

• A) managers
• B) inside order takers
• C) directors
• D) outside order takers
• E) functional salespeople

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Definitions:

Cognitive-Physiological Theory

A concept that links cognitive processes with bodily functions, explaining how thoughts and emotions influence physiological responses.

Schachter

Refers to Stanley Schachter, a psychologist known for his work on emotion, particularly the two-factor theory of emotion.

Physiological Arousal

pertains to the physical responses of the body, such as increased heart rate or adrenaline, often triggered by emotions, stress, or excitement.

James-Lange Theory

A theory of emotion suggesting that physiological arousal precedes the emotional experience, implying that each emotion is associated with a specific pattern of bodily responses.