All of the Following Are Behaviorally Related Sales Objectives Except Which

question 4

Multiple Choice

All of the following are behaviorally related sales objectives except which?

• A)communication skills
• B)customer service satisfaction ratings
• C)number of new customers
• D)selling skills
• E)product knowledge

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Definitions:

Acceptance

The action of consenting to receive or undertaking something offered.

Two-Factor Theory

A psychological theory suggesting that human behavior is influenced by two separate factors: motivation (intrinsic) factors, which drive satisfaction, and hygiene (extrinsic) factors, which can prevent dissatisfaction.

Hygiene

Practices and conditions that help maintain health and prevent the spread of diseases, typically involving cleanliness.

Motivators

Factors that increase an individual's drive to perform actions or engage in behavior towards achieving a goal.