Some Restaurants Ask Consumers to Evaluate Their Experience and Comment

question 36

Multiple Choice

Some restaurants ask consumers to evaluate their experience and comment on their expectations on a short questionnaire when they pay their bill.This would be a method of performing a

• A) service encounter inquiry.
• B) customer profile analysis.
• C) gap analysis.
• D) customer contact audit.
• E) service audit.

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Definitions:

Environmental Concerns

Issues related to the impact of human activity on the planet, including pollution, climate change, and resource depletion.

Core Culture

Represents the fundamental beliefs, values, and practices that are shared by members of an organization, shaping its identity and behaviors.

Product Innovation

The creation or significant improvement of products, including their components or features, to enhance their appeal and functionality for users.

Pervasiveness

The quality of being widespread or prevalent, often referring to ideas, behaviors, or technological influences that extend through all parts of society.