Inseparability in Services Means Consumers

question 175

Multiple Choice

Inseparability in services means consumers

• A) see little variation from one service provider in an industry to another.
• B) are unable to differentiate price from quality.
• C) cannot evaluate a service until it is being or has been used.
• D) cannot separate the service itself from the deliverer of the service.
• E) cannot separate themselves from the deliverer of the service.

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Definitions:

Directed Forgetting

A procedure where subjects are instructed to forget some information but not other information

Mnemonics

memory aids, especially those techniques that use vivid imagery and organizational strategies to enhance the recall of information.

Method of Loci

A memorization technique where one associates information with specific physical locations.

False Memory Syndrome

A condition in which a person's identity and interpersonal relationships are affected by strongly believed but false memories of traumatic experiences.