Even Though There Are Several Garages in Town,Kelly Gets Her

question 54

Multiple Choice

Even though there are several garages in town,Kelly gets her oil changed only at Mr.Lube.This commitment to Mr.Lube illustrates:

• A) brand acceptance
• B) customer loyalty
• C) good customer service
• D) store awareness
• E) none of these

---

Definitions:

Indirect Message

Communication that implies or suggests the main point rather than stating it explicitly, often used to soften negative news or requests.

Sender's Position

The title or role of the individual sending an email or correspondence, indicating their level of authority or perspective.

Successful Communication

The effective exchange of information where the intended message is accurately understood by the recipient.

Element of Persuasion

An element of persuasion is a component or technique used in communication to influence or convince others to accept a point of view, adopt a behavior, or make a decision.