Examlex
Ben saw a half-hour TV show with George Foreman on it.During the show Foreman was showing how to prepare a variety of foods so that they would be totally fat-free.Each item was prepared using a special cooker.During the show the TV audience were given several opportunities to buy the cooker.Ben was watching:
Customer Satisfaction
Refers to the degree to which a company's products or services meet or exceed customer expectations.
Rework Costs
Costs incurred to correct defective product or service before it is delivered to the customer.
Shopfloor Personnel Qualification
The level of training and skills that employees working directly in production or the manufacturing area possess.
Non-financial Measures
Performance indicators that are not monetary in nature, such as customer satisfaction, employee turnover, or quality of service.
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