What Does a Retailer Need to Do to Close the Standards

question 184

Multiple Choice

What does a retailer need to do to close the standards gap?

• A) A retailer needs to commit to high-quality service.
• B) A retailer needs to set service goals.
• C) A retailer needs to be willing to use technology to standardize certain aspects of their customer service.
• D) A retailer needs to be willing to try innovative approaches to service problems.
• E) A retailer needs to do all of these.

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Definitions:

Sample Employees

A group of employees selected from a larger population for the purpose of conducting a study or statistical analysis.

Hispanics

A term referring to people originating from Spanish-speaking countries, especially those in Latin America, used in demographic and cultural studies.

Consumer Panel

A group of selected individuals who agree to provide feedback over time on a variety of products or services.

Fast Food Restaurants

Eateries that offer quick service and a limited menu of convenience foods that are typically prepared and served rapidly.