The _____ Is the Difference Between Customers' Expectations and Their

question 10

Multiple Choice

The _____ is the difference between customers' expectations and their perceptions of customer service.

• A) motivational guide
• B) attitudinal bias
• C) learned response
• D) service gap
• E) retail influencer

---

Definitions:

Sample Size

Refers to the number of observations or elements selected from a population for the purpose of statistical analysis.

Population Standard Deviation

A measure of the dispersion of a set of data from its mean, calculated for the entire population.

Confidence Interval

A set of numerical outcomes, sourced from gathering samples, anticipated to hold the measure of a not yet known population parameter.

Population Total

The sum total of all observations or values in the entire population being studied.