Nina Works for a Regional Department Store

question 42

Multiple Choice

Nina works for a regional department store.At least once a week,she visits a store in the chain and pretends to be a customer.Once she leaves the store,she records her impressions of the store's sales associates and how she was treated.Sales associates who did an above average job handling Nina's sometimes difficult requests receive a small bonus.Nina is a(n) :

• A) store employee scanner
• B) mystery shopper
• C) incognito customer
• D) retail inspector
• E) store observer

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Definitions:

Data Visualizations

The graphical representation of information and data to help communicate insights more effectively.

Flowcharts

Diagrams that display a process or system using symbols and arrows to describe the workflow or steps.

Statistical Data

Numerical information collected and analyzed to draw conclusions or make predictions about a particular subject.

Processes

A set of operations or procedures followed to attain a desired outcome.