Which of the Following Is an Easy Way to Show

question 49

Multiple Choice

Which of the following is an easy way to show respect to customers?

• A) When addressing a customer, use his or her first name.
• B) Stop talking when the customer begins to speak.
• C) Return calls or e-mail messages at your own convenience.
• D) Avoid eye-contact with the customer lest he or she is offended.

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Definitions:

Type II Error

Occurs when a false null hypothesis is not rejected.

Statistical Power

The probability that a statistical test will correctly reject a false null hypothesis, a measure of a test's ability to detect an effect if there is one.

Type II Error

The error made by failing to reject a false null hypothesis, also known as a "false negative."

Type I Error

The mistaken dismissal of an accurate null hypothesis, frequently referred to as a false positive.