Which of the Following Is a Function of the Customer

question 55

Multiple Choice

Which of the following is a function of the customer relationship management software?

• A) Call quality monitoring and recording.
• B) Coordinated transfer, where a caller can be passed to another representative along with the data populated on a service representative's computer screen.
• C) Representative/agent state control.
• D) Automatically maintain a detailed audit history on customer accounts, transactions and individual events.

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Definitions:

Depression

A common and serious mood disorder characterized by persistent feelings of sadness, hopelessness, and loss of interest or pleasure in activities.

Serotonin

Serotonin is a neurotransmitter in the brain that influences various bodily functions, including mood regulation, appetite, and sleep.

Middle Frontal Gyrus

This part of the brain is involved in various functions, including attention, memory, and controlling movement.

Openness

A trait that reflects a person's willingness to consider new ideas and experiences.