A(n)_____ Focuses on the Need for Service Providers to Build

question 24

Multiple Choice

A(n) _____ focuses on the need for service providers to build strong bonds with customers.

• A) individualistic relationship
• B) interpersonal relationship
• C) monochronic relationship
• D) polychromic relationship

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Definitions:

Latent Learning

A form of learning that happens without any obvious reinforcement and is not demonstrated until there is an incentive to do so.

Spontaneous Recovery

The reappearance of a previously extinguished conditioned response after a period of time without exposure to the conditioning stimulus.

Primary Reinforcer

An innately reinforcing stimulus, such as food or water, that satisfies a biological need.

Secondary Reinforcer

A stimulus that gains its reinforcing power through association with a primary reinforcer.