Which of the Following Strategies Should Be Adopted to Effectively

question 23

Multiple Choice

Which of the following strategies should be adopted to effectively handle customers with language differences?

• A) Avoid humor and sarcasm as they could lead to embarrassment.
• B) Assume that the customer shares your views.
• C) Raising your tone is essential to enhance understanding.
• D) Use closed-end questions to encourage customers to share information.

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Definitions:

Transportation Costs

are expenses incurred in moving goods from one location to another, including freight charges and fuel costs.

Inclusive Transport Pricing

Pricing strategy in transport that considers all associated costs and charges, ensuring transparency and clarity for the consumer.

Basing-Point Pricing

A pricing strategy where the price of goods includes transportation costs from a specific location, regardless of where they are actually shipped from.

Crystal Glass Bowls

Decorative or functional bowls made from crystal glass, valued for their clarity and craftsmanship.