Internal Customers with Special Requests Can Be Classified as a Difficult

question 46

True/False

Internal customers with special requests can be classified as a difficult customer.

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Definitions:

Instrumentality

In motivation theory, it refers to the perceived relationship between performing at a certain level and achieving a particular outcome.

Sales Clerk

An employee typically found in retail settings responsible for processing sales transactions, assisting customers, and managing inventory.

Incentives

Forms of motivation aimed to encourage people towards certain behaviors or actions by offering rewards.

ERG Theory

A motivation theory developed by Clayton Alderfer that categorizes human needs into three groups: Existence, Relatedness, and Growth needs, suggesting that individuals are motivated to fulfill these needs in a hierarchical order.