Which of the Following Is a Good Strategy for Effectively

question 38

Multiple Choice

Which of the following is a good strategy for effectively handling demanding customers?

• A) Accommodate every wish of the customer.
• B) Avoid addressing the customer using his or her name.
• C) Retaliate verbally when the customer becomes unreasonable.
• D) Be professional and respect the customer.

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Definitions:

Business Communications

The sharing of information between people within an organization or between a business and its customers.

Defamatory Statements

False and harmful assertions made about another person, potentially causing damage to their reputation.

Online Forum

A digital platform where individuals can discuss topics, share information, and exchange opinions through posted messages.

Defamatory Statements

False and harmful statements made about a person or entity that negatively impact their reputation.