_____ Is the Primary Means That Many Customer Service Professionals

question 26

Multiple Choice

_____ is the primary means that many customer service professionals use to determine the needs of their customers.

• A) Historical data
• B) Listening
• C) Survey
• D) Hearing

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Definitions:

Entry Stress

The anxiety or tension experienced by individuals when they begin a new job or enter a new environment.

ROPES

Represents a model or framework in various fields, such as education or psychology, to facilitate understanding and learning.

Objective Career Outcomes

Tangible and measurable achievements in one's professional life, such as promotions, salary increases, or achieving specific job milestones.

Mentoring

A developmental relationship where a more experienced or more knowledgeable person helps to guide a less experienced or less knowledgeable person.