As a Service Provider,one Way to Be Nice to Customers

question 37

Multiple Choice

As a service provider,one way to be nice to customers when they approach is to:

• A) stand up if appropriate and offer assistance.
• B) continue whatever you are doing so you look busy.
• C) simply point them in the direction they want.
• D) grab the customer's arm to steer him or her in the right direction.

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Definitions:

Operating Cash Flow

Operating cash flow refers to the cash generated by a company's normal business operations, indicating whether a company is able to generate sufficient positive cash flow to maintain and grow its operations.

Variable Costs

Expenses that change in proportion to the amount of goods produced or the extent of services rendered.

Sales Quantity

The total number of units of a product sold in a particular period.

Fixed Costs

Expenses that are constant in total, regardless of changes in the volume of activity within a relevant period.