If Frontline Employees Are Angry Because of a Policy, Procedure

question 8

True/False

If frontline employees are angry because of a policy, procedure, management, or a customer, they must always communicate their frustrations or pressures with that customer.

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Definitions:

Organizational Skills

The ability to use one's time, energy, and resources effectively to achieve goals and meet deadlines in a professional setting.

Cultural Audit

An evaluation process to measure and understand the values, beliefs, and behaviors within an organization.

Empowered

A state in which employees feel they have the authority, confidence, and resources to make decisions and take actions within their roles.

HR Forecasting

The process of predicting an organization's future human resources needs to ensure optimal staffing.