Which of the Following Guidelines Should Customer Service Professionals Follow

question 52

Multiple Choice

Which of the following guidelines should customer service professionals follow to meet the expectations of customers?

• A) Service professionals should always use "they" language when dealing with customers.
• B) Service professionals should involve customers in situations that are out of their control.
• C) Service professionals should strive to mask their feelings of anger, frustration, and pressure from customers.
• D) Service professionals should focus on attracting new customers rather than trying to retain existing customers.

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Definitions:

Perception

refers to the process by which individuals select, organize, and interpret sensory information to form a meaningful picture of the world.

Showstoppers

events, problems, or features that significantly impress or entirely halt progress in a project or performance.

Product Development

The process of bringing a new product from concept to market introduction, including research, design, testing, and launch stages.

Marketplace

A physical or digital space where goods and services are bought and sold, involving transactions between buyers and sellers.