Which of the Following Statements Should the Salesperson Use as a Denial

question 122

Multiple Choice

Which of the following statements should the salesperson use as a denial response to a prospect's objection?

• A)"I think I might be able to explain that better to you after showing you this diagram."
• B)"I think you have a point there; do you have any idea how we can improve that situation?"
• C)"That's true.It does have a shorter shelf life, but that hasn't really been a problem.It is so popular it never gets to stay on the shelf that long anyway."
• D)"Where did you hear that? Your source must have erroneous information."
• E)"As I was saying,"

---

Definitions:

Fixed Expenses

Costs that do not vary with the volume of production or sales, such as rent, salaries, and insurance.

Contribution Margin

The difference between sales revenue and variable costs, indicating how much contributes to covering fixed costs and generating profit.

Variable Expenses

Costs that change in proportion to the activity of a business, such as sales commissions or raw materials.

Net Operating Income

is the total profit of a company after operating expenses are subtracted from revenue but before deducting interest and taxes.