A Method of Classification That Describes the Degree of Service

question 101

Multiple Choice

A method of classification that describes the degree of service provided to the customer is referred to as _________.

• A)product involvement
• B)product assortment
• C)merchandise line
• D)form of ownership
• E)service level

Recognize the principles of total quality management and its focus on reducing defects.

Understand the concept of deindividuation and its effects on group behavior.

Recognize the prevalence and nature of lying and cheating in various contexts.

Distinguish between injunctive and descriptive norms and their influence on behavior.