The Three Commonly Used Terms to Describe Levels of Service

question 73

Multiple Choice

The three commonly used terms to describe levels of service are:

• A)self-service, limited service, full service.
• B)self-service, sales-service, customer service.
• C)self-service, associate-directed, on-line service.
• D)limited service, full service, computer directed service.
• E)corporate service, retailer service, customer service.

---

Definitions:

Type B Personality

A personality type characterized by a relaxed, less competitive approach to life, as opposed to the more stressed and goal-driven Type A personality.

Hardy Personality

A set of personality traits that enable a person to withstand stress and adversity more effectively.

Type C Personality

A behavioral pattern characterized by a high level of detail-orientation, patience, and introversion.

Hardy Personality

Refers to individuals who possess traits of resilience, an ability to endure stress, and a proactive approach to challenges.