Customers Will Often Judge the Quality of the Service Experience

question 106

Multiple Choice

Customers will often judge the quality of the service experience based on the performance of the people providing the service.This aspect of services marketing has led to a concept called

• A)customer relationship management.
• B)customer experience management.
• C)customer promotion marketing.
• D)disjointed marketing.
• E)publicity marketing.

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Definitions:

Prevent Complications

Strategic actions or measures taken to avoid or mitigate undesired outcomes or secondary health issues.

Linear Thinking Process

A logical, step-by-step approach to problem-solving, where thoughts progress from one point to another in a straight line.

Interventions Selected

The chosen actions or treatments aimed at achieving specific health outcomes for patients.

Short-Term Goal

A specific and immediate objective that an individual or organization aims to achieve in the near term.