126 Before Moving Out of Their Apartment, Brad and Kim

question 60

Multiple Choice

126 Before moving out of their apartment, Brad and Kim Westgate decided to have their carpets cleaned by Service Master, a company specializing in professional carpet cleaning.The carpet cleaners arrived at Brad and Kim's apartment, unpacked their equipment, cleaned the carpets, packed up their tools, and drove away in their bright yellow van.The service provided by Service Master, could not be held, touched, or seen before the purchase decision.This scenario illustrates the __________ of services.

• A)interrelatedness
• B)inconsistency
• C)inseparability
• D)intangibility
• E)incongruity

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Definitions:

Position Power

The authority or influence granted to an individual or role by virtue of their positional status within an organizational hierarchy.

Relationship-oriented

A focus on building and maintaining strong interpersonal connections within an organization.

Task-oriented

Focusing primarily on completing tasks efficiently and effectively, usually with specific goals and processes in mind.

LPC

The Least Preferred Co-worker scale, a tool used in Fiedler's contingency model to determine an individual's leadership style based on how they view the least favorable person to work with.