After Microsoft Launched Its Xbox 360 Video-Game Console, Millions Began

question 28

Multiple Choice

After Microsoft launched its Xbox 360 video-game console, millions began to experience the "red ring of death." The problem: The consoles' microprocessors ran too hot, causing them to "pop off" their motherboards.This cost the company not only in money to extend its product warranty, but a huge portion of future sales, and market share to Sony and Nintendo.This failure was due to

• A)not satisfying customer needs on critical factors.
• B)poor product quality.
• C)an insignificant point of difference.
• D)incomplete market and product protocol.
• E)too little market attractiveness.

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Definitions:

Option

In finance, a contract that gives the buyer the right, but not the obligation, to buy or sell an asset at a predetermined price within a specified timeframe.

Revoking

The action of withdrawing, canceling, or annulling something previously granted, such as a privilege, right, or contract.

Offer

A proposal by one party to enter into a contract upon specified terms, subject to acceptance.

Postbox Rule

A principle in contract law where an offer is considered accepted the moment the acceptance is sent, rather than when it is received by the offeror.