The Goods-Services Continuum Is

question 349

Multiple Choice

The goods-services continuum is

• A)the points along the customer contact audit.
• B)the channel from service concept to service provider, to ultimate consumer.
• C)a concept that says that a service is inseparable from the service provider.
• D)a range of tangible to intangible or goods-dominant to services-dominant offerings.
• E)the range of organizations from nonprofit to for-profit.

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Definitions:

Center Line

In statistical process control charts, this is the line that represents the average or mean of the data points being monitored.

Upper Specification Limit

The maximum acceptable value for a measurable parameter of a product, beyond which quality is deemed unacceptable.

Transaction Time

The amount of time it takes to complete a particular transaction, often used in computing and financial contexts.

Teller Windows

Service points in a bank where customers interact with tellers to conduct transactions, such as deposits, withdrawals, and account inquiries.