People Posing as Customers, Who Are Paid to Check on the Quality

question 112

Multiple Choice

People posing as customers, who are paid to check on the quality and pricing of a company's products and services and write a detailed report on the experience, are referred to as __________.

• A)customer ombudsmen
• B)mystery shoppers
• C)secret customers
• D)customer spies
• E)chameleons

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Definitions:

Unsteady

Lacking stability, firmness, or steadiness, particularly in movement or in emotional or mental state.

Vestibulocochlear Nerve

The eighth cranial nerve responsible for transmitting sound and equilibrium (balance) information from the inner ear to the brain.

Vestibular Neurons

Neurons that convey information from the vestibular system, which is involved in balance and spatial orientation.

Cerebrum

The largest part of the brain, consisting of the right and left hemispheres, responsible for voluntary activities and higher functions like thought and action.