Working Two Days in the Madison Area,Bettina Kharian Made Thirteen

question 78

Multiple Choice

Working two days in the Madison area,Bettina Kharian made thirteen planned sales calls and achieved a planned call ratio of 81 percent.She left the city with orders from fourteen customers and an orders-per-call ratio of:

• A)75.2 percent
• B)81 percent
• C)87.5 percent
• D)93 percent
• E)107.5 percent

---

Definitions:

MARS Model

A framework identifying four factors that influence employee performance and behavior: Motivation, Ability, Role perceptions, and Situational factors.

Utilitarianism Principle

An ethical theory that posits the best action is the one that maximizes utility, typically defined as that which produces the greatest well-being of the greatest number of people.

Big Five

A personality model that identifies five major dimensions of human personality: openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Personality Dimensions

Broad categories used to describe and differentiate individuals' patterns of thought, feeling, and behavior.