Examlex
The theory of transaction cost analysis (TCA) states that when substantial transaction-specific assets are necessary to sell a manufacturer's product, the costs of using and administering the independent agents are likely to be lower than the costs of hiring and managing a sales force.
Empathize
To understand and share the feelings of another individual from their perspective.
Active Listening
A communication technique that involves giving full attention to the speaker, understanding their message, responding thoughtfully, and remembering the conversation.
Clarifying
The process of making intentions, expectations, or concepts clear and understandable to avoid confusion and ensure effective communication.
Nonverbal Cues
The communication of feelings, intentions, or information without the use of spoken words, through body language, facial expressions, gestures, and other physical behaviors.
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