CRM Systems Have Two Interconnected Components: Sales and Selling, and After-Sales

question 9

True/False

CRM systems have two interconnected components: sales and selling, and after-sales service and support.

---

Definitions:

Structural Elaboration

The process of adding complexity and detail to an organization's structure to support its goals and activities.

Departmentalisation

Departmentalisation refers to the process of dividing an organization into distinct departments, allowing specialization according to function, product, market, or geographical location.

Effective Delegation

The process of assigning responsibility and authority to someone else to complete a task, while the delegator maintains ultimate responsibility for its success.

Performance Objectives

Specific, measurable goals set to evaluate the effectiveness and productivity of an individual or organization.