You Have Just Been Appointed as Leader of a New

question 96

Essay

You have just been appointed as leader of a new shipping and receiving unit in your organisation.You have been given considerable latitude to select team members from among the existing workforce throughout the organisation.However,you are aware of a deeply embedded practice in many areas of the organisation where employees engage in horseplay by racing the forklifts.This practice is costly (some forklifts and shipped goods have been damaged).Moreover,there is a safety risk where the forklifts could overturn or run over another employee.Based on your knowledge of managing team norms,describe four actions to minimise the likelihood that this practice would occur in your new team.Your answer will also explain why each action might be effective.

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Definitions:

Consumer's Surplus

The difference between the total amount that consumers are willing and able to pay for a good or service versus the total amount they actually pay.

Earplugs

Small devices inserted into the ear canal to protect the ears from loud noises, water, or to block out sound for concentration or sleep.

Utility Function

Mathematical model that quantifies satisfaction levels consumers receive from consuming various quantities of goods and services, guiding choices under constraint.

Consumer's Surplus

The gap between what consumers are prepared and capable of spending for a product or service and the aggregate sum they end up paying.