Which of the Following Characteristics of Electronic Commerce Creates Customer

question 155

Multiple Choice

Which of the following characteristics of electronic commerce creates customer value by contributing to time and place utility?

• A)Electronic commerce makes products and services available to customers faster.
• B)Comparison shopping is easier in the marketspace than in the marketplace.
• C)Customers can shop in the marketspace anywhere at any time.
• D)Products available in the marketspace are more easily customized.
• E)Consumers can tell marketers exactly what they want in the marketspacE.Operating hours and geographical constraints do not exist in marketspace. Therefore, customers can shop in the marketspace anywhere at any time.

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Definitions:

Expert Power

Expert power is the capacity to influence other people because of specialised knowledge.

Referent Power

A form of influence based on the leader's personal traits, where followers identify with and want to emulate the leader.

Personal Power

The ability of an individual to influence others or events based on personal attributes or knowledge.

Visionary Leadership

Visionary leadership brings to the situation a clear sense of the future and an understanding of how to get there.