At the ________ Stage in the Personal Selling Process, a Salesperson

question 153

Multiple Choice

At the ________ stage in the personal selling process, a salesperson begins converting a prospect into a customer by creating a desire for the product or service he or she is selling.

• A) preapproach
• B) approach
• C) presentation
• D) close
• E) follow-up

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Definitions:

Avoiding

A conflict management strategy where individuals or parties choose to sidestep or withdraw from a conflict situation.

Interpersonal Conflict Management

The process of identifying and handling conflicts in a constructive manner between individuals.

Pooled Interdependence

A work scenario where different departments or groups contribute independently to a common outcome.

Reciprocal Interdependence

A mutual reliance among members of a group, organization, or system where the actions of one entity directly affect the outcomes of others.