Which of the Following Statements Should a Salesperson Use to Agree

question 63

Multiple Choice

Which of the following statements should a salesperson use to agree with and neutralize an objection?

• A)"I think I might be able to explain that better to you after showing you this diagram."
• B)"Yes,you're right,it is lighter,but that is done intentionally to make your work easier."
• C)"That's true.It does have a shorter shelf life,but that really hasn't been a problem.It is so popular it never stays on the shelf that long anyway."
• D)"Where did you hear that? Your source must have erroneous information."
• E)"As I was saying…."

---

Definitions:

Shareholder Proposals

Suggestions or demands made by shareholders that are presented for a vote at a company’s annual meeting, often related to corporate governance or social responsibility issues.

Maximizing Shareholder Value

A company's goal to increase the wealth of its shareholders by improving profitability and potential dividends.

Ethics

The moral principles that govern a person's behavior or the conducting of an activity.

Efficiency-Enhancing Unionism

A perspective on labor unions that posits they can contribute to improved efficiencies in the workplace through cooperative relationships and practices that enhance productivity.