Many Restaurants Now Ask Consumers to Evaluate Their Experience on a Short

question 194

Multiple Choice

Many restaurants now ask consumers to evaluate their experience on a short questionnaire when they pay their bill. This assessment of consumer expectations compared to the actual experience they had is a form of __________.

• A)service encounter survey
• B)customer profile analysis
• C)gap analysis
• D)customer contact audit
• E)service audit

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Definitions:

Materials

The substances or components used in the manufacturing of products or provision of services.

Assembly Department

This refers to the section of a manufacturing facility where products are assembled from individual parts or components.

Weighted-Average Method

A costing method that assigns costs to inventory based on the average cost of all similar items in the inventory.

Process Costing

An accounting method used to calculate the cost of a process or stage of production by dividing the total costs by the number of units produced, typically used in industries where identical products are produced.