For Services, Business Analysis Must Consider __________, Which Finds Ways

question 247

Multiple Choice

For services, business analysis must consider __________, which finds ways to match the availability of the service to when it is needed.

• A)capacity management
• B)customer experience management
• C)derived demand
• D)internal marketing
• E)the seven I's of services GDP

---

Definitions:

Manufacturing Costs

The total expense incurred in the process of producing a product, which includes direct labor, direct materials, and overhead costs.

Gross Margin

Gross Margin is the difference between sales revenue and the cost of goods sold, expressed as a percentage of sales, indicating the efficiency of production and pricing.

Contribution Margin Income Statement

An income statement format that separates variable costs from fixed costs, focusing on contribution margin.

External Reporting

The provision of financial and non-financial information to external stakeholders, such as investors, creditors, and regulatory agencies, usually formal and standardized.