Another Name for the Steps in the Service Delivery Process

question 51

Multiple Choice

Another name for the steps in the service delivery process is

• A)service interactions.
• B)access points.
• C)path-analysis.
• D)service encounters.
• E)wheel of services.

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Definitions:

Learned Helplessness

A condition in which a person suffers from a sense of powerlessness, arising from a traumatic event or persistent failure to succeed. It is thought to be one of the underlying causes of depression.

Biofeedback

A technique that teaches individuals to control bodily processes that are normally involuntary, such as heart rate, through the use of electronic or other instruments.

Behavioral Changes

Modifications or adjustments in the actions or reactions of an individual, often as a result of interventions, experiences, or learning.

Operant Conditioning

A training technique in which a conduct's vigor is adjusted by means of incentivization or discipline.