Examlex
What percentage of all consumer conversations about brands happens face-to-face?
Customer-Friendly
Practices or attributes that make interactions with customers positive, satisfying, and conducive to loyalty.
Direct Costs
Expenses that can be directly attributed to the production of a specific good or service, such as materials and labor.
Resistance To Change
The opposition or pushback that individuals or groups display towards alterations in procedures, policies, or environments within an organization.
Pilot Project
A small-scale, preliminary study conducted to evaluate feasibility, duration, cost, and adverse events, used to predict the potential of a larger initiative.
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