Complaints About One of Microsoft's Xbox Video Game Consoles Began

question 165

Multiple Choice

Complaints about one of Microsoft's Xbox video game consoles began immediately after its introduction. These complaints ranged from missing parts to incorrect programming. Microsoft should have should adopted a more rigorous __________ goal.

• A)profit
• B)sales revenue
• C)customer satisfaction
• D)employee welfare
• E)quality

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Definitions:

Enhanced Versatility

Improved ability of a product, service, or system to adapt to a wide range of functions or activities.

Law of Diminishing

Refers to the principle that as the quantity of a good or input increases, holding all else constant, the added benefit from an additional unit will eventually decline.

Marginal Costs

The increase in total cost that arises from producing one more unit of a product or service.

Stolen Goods

Items that have been taken without permission or acquired through illicit means, with ownership not legally transferred.